Privacy Policy

1. Introduction

SimpliQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our Agentic AI platform, purpose-built to think, adapt, and act across your go-to-market outreach strategy.

This policy applies to all information collected through our services, website, and any related services, sales, marketing, or events.

2. Information We Collect

Personal Information

• Account information: name, email address, company details
• Payment information (processed by third-party payment processors)
• Communication preferences and support interactions

Usage Data

• Platform usage statistics and performance metrics
• Campaign data and automation settings
• AI interaction logs and feedback
• Device information and browser data

3. How We Use Your Information

SimpliQ collects your personal data fairly and lawfully and in accordance with any applicable law (including the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), with our Terms of Services and with any Data Processing Agreement. The main purpose of collecting personal data is to provide you with a safe, optimal, efficient and personalized experience.

Service Delivery

• When creating an account to access SimpliQ
• Generate personalized messages using AI
• Manage campaigns and track performance
• Provide customer support and technical assistance

AI Training and Improvement

• Train and improve our AI models (using anonymized data)
• Enhance message personalization algorithms
• Optimize prospect scoring and targeting
• Develop new features and capabilities

Business Operations

• Process payments and manage subscriptions
• Send service updates and important notifications
• Conduct security monitoring and fraud prevention
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers for payment processing, analytics, hosting, and customer support. These providers are bound by confidentiality agreements and data protection requirements.

Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, or safety of SimpliQ, our users, or others.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your information only as long as necessary to provide our services and fulfill legal obligations:

• Account data: Duration of subscription plus 2 years
• Campaign and prospect data: Duration of subscription plus 1 year
• Payment records: 7 years for tax and legal compliance
• AI training data: Anonymized data may be retained indefinitely

7. Your Rights and Choices

Access and Portability

You can access and export your data through your account dashboard or by contacting support.

Correction and Deletion

You can update your account information and request deletion of your data. Some data may be retained for legal or security purposes.

Communication Preferences

You can opt out of marketing communications while continuing to receive service-related notifications.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act ("CCPA") provides you with specific rights regarding your personal information:

Your Rights:

• Right to Know: You may request information about the personal information we have collected about you, including the categories of information, sources, purposes for collection, and third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out: You may opt-out of the sale or sharing of your personal information.
• Right to Limit: You may limit our use and disclosure of your sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law.

9. Use of your Google User Data

Notwithstanding anything else in SimpliQ’s Privacy Policy, if you provide us access to your Google data, the SimpliQ’s use of that data will be subject to these additional restrictions:

a) SimpliQ’s use of information received, and We-Connect’s transfer of information to any other app, from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

b) The SimpliQ will only use access as necessary to maintain the functionality of our Services as intended or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows users to compose, send, read, and process emails.

c) We will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with SimpliQ applicable law, or as part of a merger, acquisition, or sale of assets.

d) The SimpliQ will not use this Gmail or Calendar data for serving advertisements.

e) The SimpliQ will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with SimpliQ applicable law, or for the SimpliQ’s internal operations and even then, only when the data have been aggregated and anonymized.

f) Our servers only store emails you send through SimpliQ and any replies you receive to those emails, so we can detect the responses, categorize them and provide access to them in your SimpliQ account. All data obtained through the Gmail API is available in your SimpliQ account.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

11. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Significant changes will be communicated via email or platform notification.